Get help

Are you currently in a crisis or know someone who is?

Get help

Are you currently in a crisis
or know someone who is?

There is help available

Rethink Mental Illness has shared some support networks and organisations who can provide the most appropriate support depending on your circumstances.

TEXT BEYONDFOOD TO 85258 for free crisis support 24/7

You can:

Go to your nearest Accident and Emergency department (A&E). A mental health or healthcare professional should assess you and offer you the right help. You can search for your local department through the NHS choices website.

Call 999. Staff might get in touch with mental health services such as the crisis team, or an ambulance might take you to A&E.

Send us a message for support

If you or the person you know is at risk of suicide or harming myself or others, but I am unlikely to act on my feelings right now. Who can I contact?

You can contact:

Your local NHS crisis team. The crisis team support people who are in a mental health crisis and need urgent help. You might require medical or social care professional to refer you. But you can ask the team about this if you aren’t sure. Sometimes you can refer yourself. You can find details of your local crisis team by putting the following into an internet search engine, “[Name of county, city, town or London borough] crisis team.” Or you can ask your GP surgery or call NHS 111

Your local NHS Single Point of Access for mental health services team if you have one. Some areas have these teams but not all. You can call them, and they refer you to the right mental health support for you. They can refer you to the local crisis team or other services. You can find details of your single point of access team by putting the following into an internet search engine, “[Name of county, city, town or London borough] single point of access team.” Or you can ask your GP surgery or call NHS 111.

Your NHS mental health team, if you are with one. You might be with an NHS mental health team like the Community Mental Health Team (CMHT). If you are, you can get in touch with your point of contact there. This might be someone like your care coordinator, support worker or CPN. If you have a copy of your care plan, it should say who you can contact if you are in crisis.

NHS 111. The line is for when you need medical help fast, but it’s not a 999 emergency. You can call 111 if you don’t know who to call or you don’t have a GP to call. Or if you need health information or reassurance about what to do next.

Your GP. GPs usually keep some appointments free for urgent cases. Your GP can make a referral to the local crisis team if necessary

Shout text service: You can text Shout to 85258 to connect to a trained person to help you. See giveusashout.org for more information.

What are emotional support lines?

Emotional support lines are known as ‘listening services.’ They aren’t counselling services or part of the NHS. They are there to listen to how you are feeling. You can talk to them about anything. Sharing your problems can be helpful to manage your feelings. Often people on helplines will have their own experience of mental health issues.
Some emotional support lines to try:

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Samaritans

Can be contacted by telephone, letter, e-mail and mini-com. There’s also a face-to-face service, available at local branches. They are open 24 hours a day, every day of the year.

Telephone: 116 123
Email: jo@samaritans.org
Website: www.samaritans.org

Sane Line

They work with anyone affected by mental illness, including families, friends and carers. Their helpline is open between 4:40 pm and 10 pm every day of the year. They also provide a free text-based support service called Textcare. And an online supportive forum community, where anyone can share their experiences of mental health issues.

Telephone: 0300 304 7000 (4:30pm – 10:30pm every evening)
Textcare: www.sane.org.uk/what_we_do/support/textcare
Support Forum: www.sane.org.uk/what_we_do/support/supportforum
Website: www.sane.org.uk

Support Line

Support Line provides a confidential telephone helpline offering emotional support to any individual on any issue. Their opening hours vary, so you need to ring them for details.

Telephone: 01708 765200
E-mail: info@supportline.org.uk
Website: www.supportline.org.uk

Papyrus UK

Work with people under 35 who are having suicidal feelings. And with people who are worried about someone under 35. Their helpline is open 10 am – 10 pm in the week. And between 2 pm and 10 pm at weekends and bank holidays.

Telephone: 0800 068 41 41
Email: pat@papyrus-uk.org
Text: 07786 209697
Website: www.papyrus-uk.org

Rehab Recovery

Rehab Recovery is an organisation that provides addiction treatment and healthcare advice for various addiction and dependency problems. They offer high-quality advice and referral service that matches their clients to a suitable variety of treatment which will solve their problems and let them get on with their everyday lives free of the burden of addiction.

Telephone: 0800 088 66 86
Website: www.rehab-recovery.co.uk

C.A.L.M. (Campaign Against Living Miserably)

Aimed specifically at men. Their helpline is open between 5 pm and midnight every day of the year.

Telephone (outside London): 0800 58 58 58

Telephone (London): 0808 802 58 58

Webchat: www.thecalmzone.net/help/webchat (5pm – Midnight every day)

Website: www.thecalmzone.net

Silverline

Aimed at people over 55. Their helpline is open 24 hours a day, every day of the year.

Telephone: 0800 4 70 80 90
Website: www.thesilverline.org.uk

The Mix

Aimed at people under 25. Their helpline is open between 4 pm and 11 pm, seven days a week. They also run a crisis text service which is available 24 hours a day, seven days a week.

Telephone: 0808 808 4994
E-mail: through the website.
Crisis text message service: Text THEMIX to 85258
Webchat: through the website. (4 pm – 11 pm, 7 days a week)
Website: www.themix.org.uk

Mood Swings

Aimed at anyone affected by a mood disorder, including friends, families and carers. Their helpline is open from 10 am to 4 pm Monday to Friday.

Telephone: 0161 832 37 36
E-mail: info@moodswings.org.uk
Website: www.moodswings.org.uk